Monitor Your Mobile Smartphone
RecoveryCop is dedicated to helping you
protect your smartphone. Below you will find links to commonly asked
questions and user documentation for the product. If you still have
a product question or support-related issue, please open a new
support ticket below. All support tickets are answered by email
within 24 hours, however most requests are answered much sooner.
How do I signup for
RecoveryCop online?
After you have decided to purchase, go to the
purchase page. Follow the
screens and enter the requested information to purchase online. We
accept VISA, Mastercard, Discover and American Express credit cards
for online purchases. After your order completes you will
immediately receive an email containing the instructions to download
the full version and your registration number to create your online
account.
What charge will show on my
card?
The charge for any software on our site will appear as "Plimus,
Inc." which is our payment processing provider. This company handles
thousands of various software orders every day for many different
types of software companies.
How secure is the order
process?
All order pages use the latest secured technology certified by
Thawte and ScanAlert to ensure 100% Secure and Confidential buying.
The order pages are tested daily and certified HACKER SAFE by
ScanAlert. A logo will appear on each order page to ensure that it
is secured.
Do you take orders by phone
or mail?
Yes. To order RecoveryCop by toll-free phone or mail, first go to
the
purchase page. Then enter your information so it will be in our
system. At the bottom of this page there will be a field called
"Payment Type". In the field, select "Phone" or "Mail" and click
"Next". You will then be taken to a page that gives you a reference
number and a toll-free phone number to call or address to send to.
What is your privacy policy?
It is company policy that our customer databases remain confidential
and private. We have not, will not, and won't ever sell names to
"spammers" or other parties who would like to use our databases to
advertise or solicit their products or services. Our products do not
collect any information from your phone other than the information
required for the products' successful operation.
Do you provide technical
support?
Yes. After your purchase you will receive a premium software product
with step-by-step instructions, updates for life and online
technical support for life. In the rare case of a problem, our
support team will give you step-by-step instructions to correct your
issue. 100% Guaranteed.
How do I cancel my
subscription?
To cancel your automatic billing just
contact us to let
us know you wish to cancel. Your automatic billing will be
cancelled. Your account will remain active until the end of the
period you purchased. At that time you would need to remove the
software from your phone to avoid an "Invalid Login" error.
Do you provide software
updates?
Yes. As long as you are a RecoveryCop subscriber you will receive
the latest upgrades to the software free of charge.
 Does
RecoveryCop work on my phone?
RecoveryCop works on smartphones which run the Windows Mobile
version 6.x. This means it could be 6.0, 6.1, etc. A partial
list of compatible phones can be found here. Your phone's
account must have Internet access to upload logs. If your phone
does NOT run Windows Mobile, for example it does not say
"Windows Mobile" when you first turn your phone on, it is NOT
compatible. It is also not compatible with earlier versions of
Windows Mobile. It must be version 6.x. RecoveryCop is not
currently compatible with Blackberry, iPhone, Symbian, Android
or other smartphone platforms.
Will a thief know the program is installed or running?
RecoveryCop uses the latest innovations in mobile monitoring to
keep your monitoring safe and secure. There are no indications
that the program is running while it is active. The program has
no entries in the Windows Mobile Start Menu, and its files are
extremely discreet. Best of all, when RecoveryCop is running,
there is NO entry for it in the Windows Mobile Task Manager. The
program starts automatically in stealth mode at every boot of
the phone. The only exception is if you decide to lock the
phone. If so the software is not mentioned by name but it's
obvious there is some sort of security software installed.
What are the basic steps for
installing? / How do I create my account?
The first step to installing RecoveryCop is to create your
account online. You can do this on your computer. Just go to the
registration page and create your account according to the
instructions on that page. After you have created your account,
go to the installation section of the User Guide.
How do I access the interface?
To access the interface on your phone, you would simply "call"
the number #12345* where 12345 is your five digit PIN. So if you
made your PIN as 98765, to access the interface, just go to your
phone's dialing (or home) screen. Then press the seven keys
#98765* and hit SEND. The phone will act like it's making a call
but then the interface will appear and the call will hang up.
You will then be inside the interface.
How do I change settings?
Bring up the interface by dialing the number #XXXXX* where XXXXX
is the five digit PIN you created when installing the software.
So if your PIN is 12345, you would dial #12345* and hit
SEND/CALL. Then the interface will appear. After that click
Options > Configure menu.
How do I change my Online Control Panel
password?
Bring up the interface by dialing the number #XXXXX* where XXXXX
is the five digit PIN you created when installing the software.
So if your PIN is 12345, you would dial #12345* and hit
SEND/CALL. The interface will appear. After that click Options
> Configure > Change PIN.
How do I change my software PIN?
To change your Online Control Panel password, first login to
your account. Then click the "Change Password" link on the left
side menu. Enter your current password and the new password
twice to confirm. IMPORTANT NOTE: If you do this you will also
need to change it on your phone. Otherwise your logs will not
upload.
How do I remove
RecoveryCop?
To remove the software, access the interface on the phone and
click the Uninstall command from the Options menu. Manual
removal instructions are also included in your order email. If
you have misplaced this information then please contact us by
submitting a support ticket below.
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